Refund policy

Last updated: 26 October 2026
Status: Proposed standard terms — pending business confirmation of exact windows and percentages.

Scope

This policy applies to paid programming consulting engagements (scoped build phases and advisory sessions) arranged with LaunchPath Core Software Consulting Co., Ltd. Tax ID: 0105639249148.

Before work starts

If you cancel a signed engagement before we begin billable work, you may request a refund of any prepaid amount minus documented third-party costs already incurred on your behalf (licenses, paid API deposits, subcontractor commitments). Proposed window: cancellation notice at least 7 calendar days before the scheduled start.

After work has started

Fees for work already performed are non-refundable. For fixed-scope milestones, partial refunds may apply only to undelivered milestone portions that we have not started, at our reasonable determination and documented in writing.

Advisory sessions

Prepaid advisory blocks may be rescheduled once with 48 hours’ notice. No-shows for confirmed sessions are billable in full. Unused prepaid blocks may be refunded within 30 days of purchase if no session occurred — proposed, pending confirmation.

How to request a refund

Email info@launchpath-core.digital or call +66-44-000-2317 with your name, engagement reference, and reason. We respond within 10 business days with a decision and, if approved, process refunds to the original payment method within 14 business days — proposed timelines.

Disputes

We aim to resolve billing disagreements in good faith. If you believe a charge is incorrect, contact us before initiating a chargeback so we can review project records.

Changes

We will publish updates on this page. Engagements signed before a change retain the refund terms stated in their contract where they differ.